Refund policy

Return & Refund Policy

Last Updated: September 2, 2026

At Digitexo, customer satisfaction is important to us. We aim to provide quality electronics, gadgets, accessories, and other products.

1. Return Eligibility

A return or replacement request may be accepted where the product is:

  • Damaged during delivery

  • Defective or not functioning as described

  • Incorrect product received

  • Missing essential product components

Return requests must be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.

2. Conditions for Returns

To be eligible for a return or replacement:

  • The product should be unused or in acceptable condition, where applicable.

  • Original packaging should be retained.

  • Accessories, manuals, tags, and other included items should be returned where applicable.

  • The customer may be required to provide photographs or videos of the product and packaging for verification.

  • The product should not have been damaged due to misuse, negligence, unauthorized modification, physical damage, or improper handling.

3. Non-Returnable Situations

Returns may not be accepted for:

  • Products damaged through customer misuse or negligence

  • Products showing signs of unauthorized modification or repair

  • Damage caused after delivery

  • Normal wear and tear

  • Missing accessories or packaging where such items are required for verification

  • Products specifically marked as non-returnable on the product page

4. Replacement

Where a product is verified as defective, damaged, or incorrect, Digitexo may provide a replacement subject to product availability and verification.

If the same product is unavailable, an eligible refund or another appropriate resolution may be offered.

5. Refunds

Once a return is approved and the product is received or the claim is otherwise verified, the eligible refund will be initiated.

Refund processing time may vary depending on the payment method and financial institution.

The refund will generally be made to the original payment method used for the purchase, where technically possible.

6. Shipping Charges

Where the return is approved because the product was damaged, defective, incorrect, or otherwise eligible under this policy, Digitexo will determine the applicable return shipping arrangement.

Returns arising from customer preference or reasons not covered by this policy may be subject to applicable shipping or handling charges.

7. How to Request a Return

To request a return, replacement, or refund, contact us with:

  • Order number

  • Customer name

  • Registered phone number or email address

  • Reason for the request

  • Relevant photographs/videos, if requested

Email: digitexo2026@gmail.com
Phone: 8108125149

8. Fraudulent or Abusive Claims

Digitexo reserves the right to investigate suspicious, fraudulent, repeated, or abusive return and refund requests and may decline requests that do not meet the requirements of this policy.

9. Contact Us

Digitexo
Room No. 3, Thakur Niwas,
Pratap Nagar Road, Bhandup West,
Mumbai - 400078, India

Email: digitexo2026@gmail.com
Phone: 8108125149