Shipping & Delivery Policy

Last Updated: September 2, 2026

At Digitexo, we aim to process and deliver your orders safely and efficiently.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time may vary during sales, promotions, holidays, or periods of high order volume.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and logistics partner.

Delivery estimates are indicative and may vary due to:

• Remote delivery locations

• Weather conditions

• Public holidays

• Transportation delays

• Logistics or courier issues

• Incorrect or incomplete address information

• Events beyond our reasonable control

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any applicable free-shipping offer will be clearly mentioned on the website or at checkout.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

Customers can use the tracking information to monitor the shipment status.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Digitexo shall not be responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete address information provided by the customer.

6. Delayed Delivery

If a shipment is delayed beyond the estimated delivery period, customers may contact our support team for assistance.

We will coordinate with the relevant logistics partner where reasonably possible.

7. Damaged Package

If the package appears visibly damaged or tampered with at the time of delivery, customers are advised to document the condition of the package and contact Digitexo as soon as possible.

For product-related claims, photographs or videos may be requested to assist with verification.

8. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies. Customers should remain available at the provided delivery address and ensure their contact details are reachable.

9. Contact Us

Digitexo
Room No. 3, Thakur Niwas,
Pratap Nagar Road, Bhandup West,
Mumbai - 400078, India

Phone: 8108125149
Email: digitexo2026@gmail.com